HeadChange

This isn't a full review, but if you are a person who relies on a web hosting company's support, this should help with your decision. A while back, while on a search for a good reseller account, I came across HostAle. By their website's appearance, they seemed legit and well managed. I read some reviews, checked out their server's uptime and all that fun stuff. Seemed good to go.

I found a coupon which was basically a free trial. I would pay $1 for unlimited reseller hosting. Once I created my billing account, I got into the support area and started asking questions.

The first thing that I noticed was that the support rep. typed very carelessly and unprofessional. I asked them what the specs are on their servers. They replied with "We havbe 2 of them. wat else do u want to kno?"  Come on man!

Why would you talk to a potential new customer like that? They would not answer any of my questions about the server, which made me think that they are just using a master reseller themselves and overselling it. What is sad, is that just from that conversation, I no longer was interested in paying a dollar to try out their services. Instead, I received 3 emails a day from these people reminding me to pay my invoice. I requested that the billing account be terminated.

Though for weeks, my inbox was still flooded by the garbage. I finally went back to the support page and requested that the billing account be terminated, because I am not interested in purchasing the service anymore and I'm tired of the emails. I got a reply of "I'm not sure if ur still sleepign, but you don't have an account with us, you never had. drink some coffe dum dum." If you're going to insult me, shouldn't you at least be sure that you are right? The last remark made me laugh. After I explained what account I wanted terminated again, I didn't hear another word from them.

Overall, the support is terrible. I was never able to actually try the service and give those idiots one of my hard earned dollars, but I think this says enough. Anyone who is going to argue with me about how I don't have an account with them, but I'm logged into their site talking to them on their support script. I understand that they may have thought I was talking about an actual hosting account, but I specified billing account and mentioned tones of times that I was sick of receiving invoices for a service that I don't want. I told them that the reason I didn't want the service was because the support was terrible. If there's an issue with my account, why would I want to talk to someone who cannot take the time to correct their typos and is rude to me?

If they were truly a good hosting company, when I asked to terminate my billing account, they should have been trying to give me a reason to keep the account and give me an excellent deal for hosting. An excellent example of a quality host is JustHost.com. When I was checking out their services, I went through the steps of registration to see what the final costs would be for a 5 year plan. Once I figured it out, I closed the website so I could compare prices with other sites. When I clicked that X, I was immediately greeted by a support window that was ready to connect me to a real person and answer my question. I know that those windows can be annoying, but the reason they put it there is to show that they care. If you were confused or had questions, they give you an opportunity to ask them. After I set up the billing account and closed it, I quickly received an email which was obviously not a real person, but sounded like a real person. This email told me how they wanted me as a customer, and to get me, they would give me 50% off if I bought it within the day. That is what you call customer care.

If someone has or does use this service, you are welcome to post a service-related review in the comments below.

Support:

Uptime / Reliability:
Unknown

Overall: